All about shipping and delivery times.
When you complete your order, you have the option in the "Shipping" section to choose to ship your order to the address of your choice or to a packing station. In the shipping confirmation you will receive a tracking ID, with these you can track the
Shipping within Germany by DHL - package. Shipping within the EU by DHL - package. Shipping costs to Switzerland by DHL - package are 15 €
Unfortunately, an individual change of your delivery address is not possible. Please contact our Customer Service Team immediately. Contact form. Of course we will try to comply with your request. In order to meet our stated delivery time, we have a
Sometimes, depending on the volume of your order, our logistics partner sends your ordered items in several parcels. You will receive a shipment number for each package, which you can use to track the shipping status of the deliveries at any time. Yo
If the shipment has been sent, you will automatically receive a shipping confirmation including a tracking number by email, which you can use to track the delivery status of your order. Please notice that it could take up to 24 hours after receiving
You can see by the tracking number that your order has already been packed and submitted to our shipping partner. The transmission of the data can take up to 24 hours. Please be patient. The shipment status should update soon. Please note that the ne
This status means that the delivery was not successful. The reasons for this are shown in your shipping status. You can also see from your shipping status if another delivery attempt was made or if the parcel was left with a neighbor or a branch. In
It can happen that the status of your deliverer was not correctly stored. In most cases, however, the parcel can be found at a neighbor's house. We would like to recommend that you ask around in your neighborhood. Usually, your issue should be resolv
The delivery time by DHL package is usually:. In case of increased shipment volume, the delivery time may be slightly delayed.You can check the shipping status of your shipment at any time through your tracking ID. If you have ordered on the weekend,