My package is delivered, but I have not received it?Updated 2 years ago

It can happen that the status of your deliverer was not correctly stored. In most cases, however, the parcel can be found at a neighbor's house. 

We would like to recommend that you ask around in your neighborhood. Usually, your issue should be resolved by itself. Please be patient. 

If your package can't be found within the next few days, please contact our Customer Service Team. Contact form