Hey Marly 

If the shipment has been sent, you will automatically receive a shipping confirmation including a tracking number by email, which you can use to track the delivery status of your order.<hr> <img data-fr-image-pasted="true" src="https://uploads.gorgias.io/JWjXVxGbnl7DvMqm/MicrosoftTeams-image_10-ac9cfc45-8c74-408e-b279-128431bfb6cb.png" style="width: 398px;" class="fr-fic fr-dib fr-bordered"> Please notice that it could take up to 24 hours after receiving the email until the tracking information is updated.You can find more information here : What does it mean when your package has been announced electronically?

If the shipment has been sent, you will automatically receive a shipping confirmation including a tracking number by email, which you can use to track the delivery status of your order. Please notice that it could take up to 24 hours after receiving

How can I track my parcel?

Shipping & Delivery

Where can I find my order number?

Can I change/cancel my order?

Do I need to open an account?

How can I enter my discount code / gift voucher?

Can I apply my discount code afterwards?

Can discounts be used in combination?

How and when will I receive my voucher?

Do you guys have a student discount?

Can I buy gift vouchers from you?

How do I get a free upper during the free Mix & Match Week?

Order

What shipping options are available?

How expensive are the shipping costs?

How can I change my delivery address?

Why didn't all ordered items arrive?

What does it mean when your package has been announced electronically?

Why could my parcel not be delivered?

My package is delivered, but I have not received it?

How long does the delivery time take?

Where can I have my order delivered?

How do I return my order?

Who will pay the costs of a return?

Can I return several orders in one package?

Has my return arrived?

Can I exchange items?

Is an exchange/return possible in the store?

How long can I return my order?

When will my return be refunded?

How to order a return from Switzerland?

Return & Exchange

Credit cards

Pay Pal

Klarna instant bank transfer

iDeal

Why does my card not accept?

Payment methods

How can I complain a defect product?

I received an wrong item

In my order is missing one or more items

I have received a damaged package

Have I a warranty claim?

Complaint

Why do wrinkle the leather?

Why can the leather rub off?

Do the toppings come in different sizes?

How do I care for my Hey Marly shoes?

How do I use The Umbrella?

Material facts hats and scarves

Material facts winter boot and slippers

Production and fairness

How do I know if my desired item will be delivered again?

Materialfact Leather-fiber-fabric

Product Information & Care

How can I become a member of Marly's Club?

How can I collect points?

Will the points be credited to my account immediately after I place the order?

How do I redeem my points?

Hey Marly Club

How can I track my parcel?Updated 2 years ago