Order

You have questions about your order? You can find answers here.

Where can I find my order number?

You can find your order number in your order confirmation starting with "HM" or on your delivery label attached to the package.

Can I change/cancel my order?

We have a fast turnaround process to meet our stated delivery time. The time slot for a change or cancellation is mostly no longer given. Of course we will try to respond to your request. Please contact our customer service team immediately. Contact

Do I need to open an account?

To place an order with us, it is not necessary to open a account. A customer account is useful for you, because your data is stored for your next order and you have an overview of all your orders. In addition, we can help you with a request even more

How can I enter my discount code / gift voucher?

You can put your discount code or gift card easily in the line for "Gift card or discount code" in the check out.

Can I apply my discount code afterwards?

We are sorry, but it is not possible to apply the discount to your order due to accounting and system reasons. Please contact our Customer Service Team regarding a cancellation and apply the code to your new order. Contact form

Can discounts be used in combination?

Our discount are not possible to use in combination. During the sale or any special offer, a discount code cannot be applied to your order.

How and when will I receive my voucher?

The voucher will be sent to the email address you entered during the purchase process. Please note that payment by instant bank transfer can take 3-5 business days. When we have successfully received your payment, the voucher will be sent to the e-ma

Do you guys have a student discount?

Together with our partner studentenrabatt.com we offer 15% discount on our whole product range! All you have to do? Just register with your university email address or with your student certificate. You are not registered at a university, but still w

Can I buy gift vouchers from you?

You can buy Hey Marly gift vouchers in the value of 10 €, 25 €, 50 € and 100€. The gift vouchers will be sent to you digitally by email after purchase and can be used immediately. *Please note that with the payment method "Sofortüberweisung" the tran