Hey Marly 

You can find your order number in your order confirmation starting with &quot;HM&quot; or on your delivery label attached to the package.&#xA0;<hr> <img data-fr-image-pasted="true" src="https://uploads.gorgias.io/JWjXVxGbnl7DvMqm/MicrosoftTeams-image_8-3599215e-1f33-4459-87e2-cd9e63e1789c.png" style="width: 300px;" class="fr-fic fr-dib"> <hr> <img data-fr-image-pasted="true" src="https://uploads.gorgias.io/JWjXVxGbnl7DvMqm/MicrosoftTeams-image_13-2d12bdd3-8802-42ac-854e-1e3ffabb8556.png" style="width: 628px;" class="fr-fic fr-dib">

You can find your order number in your order confirmation starting with "HM" or on your delivery label attached to the package.

Where can I find my order number?

Order

Can I change/cancel my order?

Do I need to open an account?

How can I enter my discount code / gift voucher?

Can I apply my discount code afterwards?

Can discounts be used in combination?

How and when will I receive my voucher?

Can I buy gift vouchers from you?

How do I get a free upper during the free Mix & Match Week?

What shipping options are available?

How expensive are the shipping costs?

How can I change my delivery address?

Why didn't all ordered items arrive?

How can I track my parcel?

What does it mean when your package has been announced electronically?

Why could my parcel not be delivered?

My package is delivered, but I have not received it?

How long does the delivery time take?

Where can I have my order delivered?

Shipping & Delivery

How do I return my order?

Who will pay the costs of a return?

Can I return several orders in one package?

Has my return arrived?

Can I exchange items?

Is an exchange/return possible in the store?

How long can I return my order?

When will my return be refunded?

How to order a return from Switzerland?

Return & Exchange

Credit cards

Pay Pal

iDeal

Why does my card not accept?

Payment methods

How can I complain a defect product?

I received an wrong item

In my order is missing one or more items

I have received a damaged package

Have I a warranty claim?

Complaint

Why do wrinkle the leather?

Why can the leather rub off?

Do the toppings come in different sizes?

How do I care for my Hey Marly shoes?

How do I use The Umbrella?

Material facts hats and scarves

Material facts winter boot and slippers

Production and fairness

How do I know if my desired item will be delivered again?

Materialfact Leather-fiber-fabric

Product Information & Care

How can I become a member of Marly's Club?

How can I collect points?

Will the points be credited to my account immediately after I place the order?

How do I redeem my points?

Hey Marly Club

Where can I find my order number?Updated 10 months ago