Hey Marly 

To place an order with us, it is not necessary to open a account.A customer account is useful for you, because your data is stored for your next order and you have an overview of all your orders. In addition, we can help you with a request even more directly.Do you already know Marly&apos;s Club? As a Club Member you will receive further benefits and will be informed regularly about the latest news.Become a Club Member now: Open an account

To place an order with us, it is not necessary to open a account. A customer account is useful for you, because your data is stored for your next order and you have an overview of all your orders. In addition, we can help you with a request even more

Do I need to open an account?

Order

Where can I find my order number?

Can I change/cancel my order?

How can I enter my discount code / gift voucher?

Can I apply my discount code afterwards?

Can discounts be used in combination?

How and when will I receive my voucher?

Do you guys have a student discount?

Can I buy gift vouchers from you?

How do I get a free upper during the free Mix & Match Week?

What shipping options are available?

How expensive are the shipping costs?

How can I change my delivery address?

Why didn't all ordered items arrive?

How can I track my parcel?

What does it mean when your package has been announced electronically?

Why could my parcel not be delivered?

My package is delivered, but I have not received it?

How long does the delivery time take?

Where can I have my order delivered?

Shipping & Delivery

How do I return my order?

Who will pay the costs of a return?

Can I return several orders in one package?

Has my return arrived?

Can I exchange items?

Is an exchange/return possible in the store?

How long can I return my order?

When will my return be refunded?

How to order a return from Switzerland?

Return & Exchange

Credit cards

Pay Pal

Klarna instant bank transfer

iDeal

Why does my card not accept?

Payment methods

How can I complain a defect product?

I received an wrong item

In my order is missing one or more items

I have received a damaged package

Have I a warranty claim?

Complaint

Why do wrinkle the leather?

Why can the leather rub off?

Do the toppings come in different sizes?

How do I care for my Hey Marly shoes?

How do I use The Umbrella?

Material facts hats and scarves

Material facts winter boot and slippers

Production and fairness

How do I know if my desired item will be delivered again?

Materialfact Leather-fiber-fabric

Product Information & Care

How can I become a member of Marly's Club?

How can I collect points?

Will the points be credited to my account immediately after I place the order?

How do I redeem my points?

Hey Marly Club

Do I need to open an account?Updated 2 months ago