Here you can find all important information about returns and exchanges.
As a customer you have the option within 14 days after receipt of your order to cancel it and return the goods at your own expense. This applies to a revocation from abroad as well as from Germany. Please register your return via the following link:
We do not cover the cost of return shipping. As for shipping back to us, you are welcome to use a shipping service provider of your choice. We would like to offer our customers free return shipping as a service. At this point, we have to honestly say
Within the 14-day cancellation deadline, you can of course return several orders in one package to us. Please make sure, to put the delivery label in the package. This is the best way for us to correctly identify and refund your return. If the delive
Only you as the sender can track the status of your return using the tracking number. If your package is already considered delivered by our logistics provider, we ask you to be patient. Your return is still being processed and will be checked and re
We can't make a direct exchange due to logistical and system reasons, so please cancel your order. At the same time you can place a new order in the store. You can find more information about return shipping here: How do I return my order?. As soon a
You can return or exchange your online order in our Cologne Hey Marly Store. You will need your order number, which you can find in your customer account or in your order confirmation. Our local staff will be happy to help you with your request. The
We offer a regular return period of 14 days. You can return your order or individual items within 14 days after receiving your delivery. It is important that the items are in their original packaging and not worn.
We usually need up to 10 working days to process your return and refund. The refund will be done via the payment method you used. Note: If you paid for your order with a gift certificate, we will refund the purchase amount to that gift certificate. T