Hey Marly 

You want to complain a defective item?Please contact our Customer Service Team with the following information : <a href="https://www.heymarly.com/pages/contact" rel="noopener noreferrer" target="_blank">Contact</a><ul><li style="font-size: 16px;">Order number - you can find it on the delivery note of the product.</li><li style="font-size: 16px;">Reason for your complaint</li><li style="font-size: 16px;">meaningful photos, so that we can better assess your complaint and process it as quickly as possible.</li></ul>We will find a solution together.

You want to complain a defective item?. Please contact our Customer Service Team with the following information : Contact. We will find a solution together.

How can I complain a defect product?

Complaint

Where can I find my order number?

Can I change/cancel my order?

Do I need to open an account?

How can I enter my discount code / gift voucher?

Can I apply my discount code afterwards?

Can discounts be used in combination?

How and when will I receive my voucher?

Do you guys have a student discount?

Can I buy gift vouchers from you?

How do I get a free upper during the free Mix & Match Week?

Order

What shipping options are available?

How expensive are the shipping costs?

How can I change my delivery address?

Why didn't all ordered items arrive?

How can I track my parcel?

What does it mean when your package has been announced electronically?

Why could my parcel not be delivered?

My package is delivered, but I have not received it?

How long does the delivery time take?

Where can I have my order delivered?

Shipping & Delivery

How do I return my order?

Who will pay the costs of a return?

Can I return several orders in one package?

Has my return arrived?

Can I exchange items?

Is an exchange/return possible in the store?

How long can I return my order?

When will my return be refunded?

How to order a return from Switzerland?

Return & Exchange

Credit cards

Pay Pal

Klarna instant bank transfer

iDeal

Why does my card not accept?

Payment methods

I received an wrong item

In my order is missing one or more items

I have received a damaged package

Have I a warranty claim?

Why do wrinkle the leather?

Why can the leather rub off?

Do the toppings come in different sizes?

How do I care for my Hey Marly shoes?

How do I use The Umbrella?

Material facts hats and scarves

Material facts winter boot and slippers

Production and fairness

How do I know if my desired item will be delivered again?

Materialfact Leather-fiber-fabric

Product Information & Care

How can I become a member of Marly's Club?

How can I collect points?

Will the points be credited to my account immediately after I place the order?

How do I redeem my points?

Hey Marly Club

How can I complain a defect product?Updated 7 months ago